Shipping & Returns

This policy explains how Das Filter, LLC ships orders from das.deals and how we handle damaged or incorrect items. It applies to retail orders unless a wholesale agreement says otherwise.

1. Where we ship

We currently ship within the United States. If your address is outside our shipping area, checkout or our team will let you know. You are responsible for providing a complete, accurate shipping address.

2. Processing and delivery

Orders are typically processed within a few business days after payment clears. Delivery times depend on the carrier and destination. Estimates shown at checkout or in confirmation emails are not guarantees. Weather, carrier delays, and address issues can extend delivery.

3. Shipping costs

Shipping charges (if any) are calculated and shown before you complete payment. Promotional free-shipping offers apply only as described on the site or in the promo terms.

4. Order changes and cancellations

Contact dasfilter1@gmail.com as soon as possible if you need to change or cancel an order. Once an order has been packed or handed to the carrier, we may not be able to change it.

5. Returns and refunds

Because many products are made or packed to order, we generally cannot accept returns or exchanges for change of mind, unused preference, or buyer’s remorse. Orders are non-refundable except for quality issues or our shipping errors, as described below.

6. Damaged, defective, or incorrect items

If your package arrives damaged, a product is defective, or you received the wrong item:

Email dasfilter1@gmail.com within 7 days of delivery.
Include your order or invoice number, a short description of the issue, and clear photos of the product and packaging.

If we confirm a quality or fulfillment issue, we will repair, replace, or refund at our discretion. Refunds (when issued) return to the original payment method; credit card refunds may take several business days to appear, depending on your bank.

7. Lost packages

If tracking shows no movement for an extended period, contact us. We will work with the carrier. Replacement or refund for confirmed carrier loss is handled case by case.

8. Wholesale

Wholesale shipping minimums, freight options, and return terms may differ and are covered by the wholesale application, portal notices, or a separate wholesale agreement. See Wholesale or email us for details.

9. Age and legal use

You must be 21+ to order. Products are for tobacco / lawful adult use only. We make no health claims.

10. Contact

Shipping and returns questions:
dasfilter1@gmail.com
Das Filter, LLC, 903 West Mary, Austin, TX 78704

This policy is governed by the laws of the State of Texas.

Last updated September 28, 2026